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Refund and return Policy


Returns

It is important to us that you are happily satisfied with your items. Please do not hesitate to let us know regardless by reaching out at bynancyllc@gmail.com.

Items must be returned unwashed, unworn, and in their original condition. Product condition is left to the discretion of by... Nancy LLC.

Once received and the product is deemed free of any damage, a refund will be issued to the original method of payment used to make your purchase. Refunds can take up to eight business days to show up from the date they are issued. Shipping charges are ineligible for a refund.

When sending an email to inquire about starting a return, please be sure to include the following: order number, item(s) that are requested to return, and a reason(s) for the return.  We will provide a return mailing address to ship the items back to.

Please note that we are not responsible for damages resulting from shipping, washing, or worn. Customers are responsible for charges associated with shipping unless the reason for return is determined to be an error on our end.

by... Nancy LLC is not responsible for shipping fees and lost returns. Please include a printed copy of your order confirmation with your items authorized for return.

by... Nancy LLC is located in Virginia in the US of A.  

Please allow 2 to 3 weeks for processing. You will receive an email notification once your return has been processed. Orders will be refunded in the currency and method of payment used at time of purchase.

 

Note: Currency will be converted at the exchange rate selected by your issuing bank at the time the refund is issued.

 

Sale

  • Sale items are final sales/not returnable.

 

Exchanges

  • We are not able to process exchanges for online orders, unless by... Nancy LLC has determined to be an error on our end.