How do I know if my order has been shipped?
Processing time is 3 to 4 business days before shipment. We will send you an email with tracking number once your order has been shipped out.
How long will it take to receive my order?
You will receive your order in 8 to 12 business days once your order has been shipped.
Exchanges or Returns
What if I pay expedited shipping?
We offer to refund the amount for the item(s) purchased and not shipping, with or without expedited shipping.
How long do I have before making an exchange or return?
You can exchange or return any item within 15 days from the date you receive it.
Who pays the shipping cost on returns?
For US customers, we provide shipping label for your return. The shipping label cost may vary depending on the item you have purchased. The amount will be deducted from your refund payment. You can also use your return label at your own cost.
Which items I could exchange or return for refund? Items must be returned unwashed, unworn, and in their original condition. Product condition is left to the discretion of by... Nancy LLC.
Once received and the product is deemed free of any damage, a refund will be issued to the original method of payment used to make your purchase. Refunds can take eight to 10 business days to show up from the date they are issued. Shipping charges are ineligible for a refund.
When sending an email to inquire about starting a return, please be sure to include the following: order number, item(s) that are requested to return, and a reason(s) for the return. We will provide a return mailing address to ship the items back to.
Please note that we are not responsible for damages resulting from shipping, washing, or worn. Customers are responsible for charges associated with shipping unless the reason for exchange or return is determined to be an error on our end.
by... Nancy LLC is not responsible for shipping fees and lost returns. Please include a printed copy of your order confirmation with your items authorized for return.
by... Nancy LLC is located in Virginia in the US of A.
Please allow 2 to 3 weeks for processing. You will receive an email notification once your return has been processed. Orders will be refunded in the currency and method of payment used at time of purchase.
It is important to us that you are happily satisfied with your items. Please do not hesitate to let us know regardless by reaching out at firstname.lastname@example.org.
Note: Currency will be converted at the exchange rate selected by your issuing bank at the time the refund is issued.
- Sale items are final sales/not returnable.